Chapter 1
Introduction
Co-founded by Designers, nested in User experience, we are a user centered digital agency based in Copenhagen, Denmark. Solving challenges with insights and simplicity, we combine digital craftsmanship with innovative thinking to deliver beautifully built solutions on a global scale.

Our only focus is to make the best digital solutions for clients. Achieved through a good concept, great art direction, comprehensive understanding of the user experience and solid development.
Principles
Simple structure
With roots in the Scandinavian design culture, we believe that simplicity is the key to everything we do. Fancy titles or complicated business models, will not get us anywhere. We focus on making everything from process to agreements as simple as possible, for everybody to understand.
Transparency
We believe in trust on both sides. Transparency is crucial to successful projects and understanding. As we need to understand clients’ needs and challenges, clients also have to understand what is going on in the process on our end. It allows us to communicate, explore and gain consensus on a higher level.
Honesty
Honesty drives a project. Be honest about goals, knowledge, opinions and even budget.
Improving
Nobody is perfect, even a specialist. There will always room for improvement. A product is never finished and always  has room for improvement, whether it’s new features or performance optimization it’s beneficial for both parties to be open to suggestions and feedback.
Method
Product design sprint
Product Design Sprint is a five-day process invented by Google Ventures for answering critical business questions through design, prototyping, and the testing of ideas with customers. The process is brilliant for transforming fluffy ideas into a tangible mass in a very short time, hence why we love pushing this method into the early stage of projects.
Set the stage
Monday
Tuesday
Wednesday
Thursday
Friday
The sprint provides teams a shortcut to learning without building and launching a final product. We use this method as much as possible, and we find it very rewarding.
Agile Sprint
We also work in the common Agile sprint method of defining and prioritizing a series of tasks to be done during a set amount of time. Each sprint ends with a testable output and are usually 1 or 2 weeks long.

The sprint starts with a planning meeting, where we set a goal of the week. This is then followed up on every morning with a stand-up. At the stand-up we talk about the tasks at hand and the issues we’ve encountered the previous day.

In the last day of sprints, we review the completed tasks and the current state of the full project. We also do a retrospective review to solve team and project issues between our team members.
Operations
We use a range of services in synergy to improve communication, process and final product. Let us help you along the way to understand the specific tools and their use (Yes, of course you know how you use email, but there might be something new for you to learn).
Email
Everybody uses emails, we use  it mainly for the more formal stuff typically for process documents, scope and budget agreements, etc.
Slack
This little nifty tool is your lifeline directly to our team. We use it for everyday communication within the team and the client. It makes perfect sense for short and sweet messages.

Get it at slack.com
Trello
We all need a good overview of what is being done, by whom and how far we are. This is where Trello comes in. Everything is organized into backlogs of tasks to be done, with due dates and descriptions.

Get it at trello.com
Harvest and timetracking
We track all of our time to constantly optimize our workflow and provide transparency for our client’s . This information is provided to our client’s on request.
Files and Documents
To make sure everyone is up to speed, we share designs through InVision and store all our work in Google Drive, as well as all project specific information, for eternity. So if you ever lose something, we can time travel and bring it back for you.
Meetings
It is worth to mention we prefer to conduct our meetings short and sweet, otherwise we'll lose ourselves in endless yay-saying session.
Next chapter
Chapter 2
Good things to consider